FAQs

Does the price of my display include the graphic?

It usually does. If you order a banner stand, pop up, or one of our outdoor displays, for example, the price will always include the graphic. This information can be found underneath the sizing tab on each product.

Additional graphics are usually priced separately but if this information isn’t available in the sizing tab, a member of our customer care team will be able to help.

Does the price of my display include VAT?

All prices displayed on Nimlok Portable exclude VAT.

The VAT inclusive price can be found on the product page and also in the delivery cart.

When will you deal with my order?

Our offices are open Monday to Friday 9am to 5pm and we’ll endeavour to deal with your order during that time. We aim to respond to your order within 30 minutes of receipt. Once we have all of the details and artwork for your order it will be processed that working day.

Can I hire an information display board?

Yes. You can hire information display boards from us. Available in a range of colours simply let us know your requirements and we will do all we can to help you.

I need help with my artwork.

For anything regarding artwork from the file formats we accept through to colour matching and logos, please read here.

We can also create your artwork for you. Simply send us your logo/ images in high resolution and supply us with the copy you want included.

If you need any more information about our artworking services, please contact us.

How do I send my artwork?

You can send us your artwork here using our simple uploader.

How do I pay?

We accept a variety of payment methods from individuals and companies. You can find out more about them here.

 

Delivery FAQs

Does the price of my display include delivery?

All prices exclude delivery costs as the weight of an item will often determine the delivery charge. We provide a range of delivery options in the cart.

What information do you need from me to make a delivery?

We will need your full delivery address including postcode and a contact telephone number.

I need the goods urgently. Can you help?

We pride ourselves on our customer service and will do all we can to get your goods to you when you need them. Please contact our customer care team who will discuss your requirements with you.

When will my items be despatched?

Once we receive your artwork we aim to despatch your items within 3-5 working days. Promotional items will take longer to desptach, starting from approximately 2 to 3 weeks from receipt of artwork.

How long will my delivery take?

Once your delivery is despatched from our headquarters it will be delivered to you on the next working day. Should you require any other delivery options please speak to our customer care team.

What time will I receive my order?

Standard delivery is between 8am and 6pm. If you require a specific delivery slot though then you can select an option in the cart or alternatively, you can speak with a member of the customer care team.

Do I need to sign for the delivery?

Yes. The courier requires a signature for all deliveries. If nobody is available to sign for the goods a delivery card will be left with details on how to re-arrange the delivery or collect it from the depot.

What if I’m not at home?

If nobody is available to sign for the delivery a card will be left giving details of how to re-arrange the delivery or collect it from the depot.

Are your couriers safe and secure?

Yes! We work closely with our couriers to ensure you get the best service. If you do experience any problems, please contact us.

Do I need to do anything if my delivery is large or heavy?

Goods that we believe will be heavy for one person to lift will be marked appropriately. If this is the case please take proper care and ensure you have the means necessary to receive these goods from the courier.

Do you deliver to venues?

We don’t deliver to event venues unless a dedicated courier is used. If you wish to discuss this option please feel free to contact us.

Can I collect?

Of course – we are open between the hours of 9am to 5pm Monday to Friday. If you’d like to collect your item from our Wellingborough office, please let us know in advance.

 

If you have any questions about anything you’ve read either here or elsewhere on the site, please call us on 0808 252 0066 or email us.